Terms of Services (must read)

1. Agreement

By hiring CEO HQ (referred to as “the Agency”), you (“the Client”) agree to the following terms and conditions. These terms are binding upon confirmation of services, which may be verbal, written, or via electronic communication.

2. Payment Terms

• All payments made to the Agency are non-refundable, regardless of project status or delivery. This includes deposits, partial payments, or payments made in full.

• If not paid in full a deposit is required before the project commences. Final payment must be received before delivery of completed work.

• Payments are to be made via bank transfer only, and invoices are due upon of issuance unless otherwise stated.

• Delayed payments beyond 3 days may incur a late fee of 20%.

• Fees for consultation meetings are NONE REFUNDABLE. 

Chargeback Policy and Project Termination Clause

In the event that a chargeback is initiated by the Client at any stage of the project:

  1. Immediate Suspension of Work: All work on the project will be immediately paused and will not resume under any circumstances until the matter is resolved in full.

  2. Handover of Work Completed: Any work completed up to the point of the chargeback will be exported and delivered in its current state, with no obligation for revisions, completion, or continued support.

  3. Access Restrictions: The Client will be permanently blocked from accessing the website and its backend through IP/geolocation restrictions or any other technical method available, as deemed appropriate by the Service Provider.

  4. No Refund Policy: Chargebacks will be treated as a breach of this agreement. The Client understands that initiating a chargeback forfeits any right to refunds or further services.

  5. Collection and Legal Action: The Service Provider reserves the right to pursue recovery of the outstanding balance through third-party collection services or legal action, including the recovery of legal fees, chargeback fees, and administrative costs.

  6. Blacklist and Reporting: The Client understands that they may be blacklisted from future services and reported to relevant professional or industry blacklists, platforms, or networks.

 

3. Termination of Services

3.1 Termination by the Client

• The Client may terminate this agreement at any time by providing written notice. However, any payments made prior to termination remain non-refundable.

• Work completed up to the date of termination will be invoiced, and additional charges may apply if work completed exceeds initial payments.

3.2 Termination by the Agency

• The Agency reserves the right to terminate this agreement in the following circumstances:

1. Failure of the Client to provide necessary resources, assets, or communication required for the project.

2. Non-payment or delayed payment beyond the agreed terms.

3. Violation of the Agency’s policies or other unethical conduct.

3.3 Termination Beyond Client Control

• The Agency may terminate the agreement due to unforeseen circumstances such as:

• Natural disasters or events preventing project completion.

• Legal or regulatory issues impacting the scope of work.

• Illness, injury, or incapacity of key personnel.

In such cases, the Agency will make reasonable efforts to complete work in progress or transfer resources to the Client where possible.

4. Scope of Services

• The scope of work, deliverables, and timelines will be defined in a separate project brief or contract. Any modifications to the scope require written agreement from both parties and may incur additional charges.

5. Intellectual Property

• Ownership of final deliverables will transfer to the Client upon receipt of full payment.

• The Agency retains the right to showcase completed work in its portfolio unless otherwise agreed in writing.

6. Confidentiality

• Both parties agree to protect confidential information shared during the project.

7. Dispute Resolution

• Any disputes arising from this agreement will first be addressed through mutual discussion. If unresolved, disputes will be subject to arbitration in United Kingdom and United Arab Emirates.

8. Limitation of Liability

• The Agency is not responsible for:

• Delays caused by the Client’s failure to provide required materials or feedback.

• Losses or damages caused by third-party providers or contractors.

9. Acceptance

By engaging the Agency’s services, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.